How Mediation Works

A mediator is a neutral third party who helps parties discuss difficult issues with the intent of arriving at a mutual agreement.

The basic steps in the mediation process include:
  • Gathering information
  • Developing options to resolve each issue
  • Negotiating with the intent of resolving differences
  • Creating a solution that addresses each party’s “must-haves"

Parties in mediation create their own solutions with the help of the mediator. The mediator does not have any decision-making power over the outcome. The mediator facilitates the discussion and can coach the two parties separately about other perspectives on the conflict they are attempting to resolve.